General business conditions

1. Object of agreement

ars-imago Ltd. sells its client the specified merchandise at the below listed delivery and selling conditions. 

2. Contract of Agreement

The contract between the client and ars-imago Ltd. is in effect with the order of the client and its acceptance by ars-imago Ltd. The order of the client takes place solely via Internet. ars-imago Ltd. accepts the order by sending a confirmation of the order by e-mail. 

3. Product offer

Changes in design, description, pictures, prices and availability are subject to change. 

4. Terms of payment

There is no minimal order requirement and no surcharge for small orders. All prices are in Swiss Francs (CHF) and exclude packaging and mailing. Payment has to be made within 10 days of the billing date. All new customers (without exceptions) have to pay in advance their first order. We do not exclude to require a payment in advance in some cases. If the payment is not made within the 10 days, we will add CHF 30.-- to the invoice total. 

5. Delivery conditions for new customers The ordered products will be shipped (from Tuesday to Friday) all at once when all ordered products are on stock and ready for shipment. Partial shipment only with extra charge. 

Pick up your order in our shop in Zürich 

Picking up the ordered items is only possible after you received our confirmation e-mail "Ready to fetch - The ordered products are ready to pick up at our store in Zürich" and not previously! 

The shipping costs are shown before the final confirmation of the order in the summary of the order. 

With a value of goods from Fr. 150.00: 

Economy: FREE 

Priority: Fr. 10.90 

With a value of goods to Fr. 150.00: 

Economy: Fr. 11.90 

Priority: Fr. 15.90 

We reserve the right to charge a corresponding surcharge for large or heavy shipments after consultation with the customer. 

For a better control of your shipment we offer you the option to trace the shipments online. This information is shown online in the order detail section. 

Products will be reserved for a customer only after payment is registered.

6. Proprietary rights

The ordered merchandise is the property of ars-imago Ltd. until payment is received. In case of delay of payment by the client, ars-imago Ltd. has the right to withdraw from the contract and take the merchandise in its possession. 

7. Right of withdrawal

The client has the right to return the merchandise without any specific reasons within 5 working days after concluding the order. The delivered merchandise has to be sent back undamaged, complete and original packed (in good order). The client bares the mailing/postage costs of the return. The client bares the mailing/postage costs of the return. In case of withdrawal we will charge the client a handling fee equal to 10% of the order total, but at least Fr. 30.00 each canceled order. 


- Functional warranty unrevised: Functional guarantee on purchase according to the product description. 

- Functional warranty revised: Functional guarantee when purchased according to product description and 6 months warranty on performed inspection work. 

- Return: 30 days return from the date of purchase with justification according to the functional guarantee. Return only with proof of purchase. Self-inflicted defects and defects as well as functionally insignificant defects are excluded from the return. Defects already described at the time of purchase are excluded from the return. 

8. Defectiveness and liability

If the client reports a defect in writing within 5 working days after receipt of the merchandise, the products will be replaced or repaired free of charge. The delivered merchandise has to be sent back undamaged, complete and original packed (in good order). The client bares the mailing/postage costs of the return. According to the legal regulations and provisions, compensation is ruled out. ars-imago Ltd. will not be liable for any damages resulting to wear and tear, improper usage, or for damages which did not occur on the delivered goods. 

9. Copyright

ars-imago Ltd. reserves the right for all designs, all text and all graphics on its webpage. Copies or any other reproductions of the entire webpage or parts thereof are only permitted for the purpose of placing an order at ars-imago Ltd. ars-imago Ltd. reserves the right of property to pictures, drawings and other material. The client needs written permission from ars-imago Ltd., before relaying any material to a third party. 

10. Privacy

ars-imago Ltd. ensures the legal terms and conditions of the Swiss data processing laws and its relevant legal norms when collecting, processing and utilizing personal customer data. Upon request, the customer has the right to access his personal information whenever he chooses to do so. 

11. Legal domicile and applicable laws

The above mentioned general business conditions and contracts are subject to Swiss law. Legal domicile is Zug.

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